Monday, June 18, 2012

Moore Glass - NGA's Member of the Month

As a self owned and operated glass business, Moore Glass of Joliet, IL, started in 1974. Owner Jim Moore began the business with his wife Sue after serving in the Marine Corps and a brief career in the glass business.

Moore Glass storefront

Jim saw a potential market in his hometown of Joliet, and with an $800 loan began Moore Glass. The couple worked as a team from the start with Jim selling in the morning and installing projects in the afternoon, while Sue answered phones at the office until her shift as a nurse. Together they worked hard to develop a client base and slowly grew their business.

Jim and Sue credit persistence for their success and embrace looking toward the future while maintaining customer satisfaction and quality standards as their top priorities.

Moore Glass has consistently upgraded to maintain the utmost in efficiency and service over the past 38 years. The business continues to evolve with new industry standards and codes to better their commitment to safety, service, and ethics.

Jim and Sue Moore

A true family owned and operated business, Jim and Sue are life long residents of Joliet. The Moores have been married for 47 years with two sons - James and Jeff. James practices medicine in Arizona and Jeff is an active co-owner of the family business. "We are so proud that Jeff will continue the tradition of excellence with a real passion for the industry," stated Sue of her partner and son. Jim and Sue recognize their business success is also due to the commitment of their "extended family" of employees who consistently uphold the high standards and relationships built with customers, suppliers, and the community.

Moore Glass and its owners embrace the Joliet community, working as ambassadors toward numerous area charities, fundraisers, and causes. As chairperson of the Joliet City Center Partnership Marketing Committee, Sue takes great pride in maintaining a successful business location in downtown Joliet for over 36 years. "Sue and Jim Moore have made deep personal and professional investments in downtown Joliet. Their never-ending commitment to both are key reasons for our success," noted Joliet Mayor, Tom Giarrante.

As their business has grown, Moore Glass now utilizes the latest techniques for auto, commercial, and residential services. The Moores marvel at their business' growth over the years. When they look back at their start, Jim would drive the same used pickup to sell and to service their customers. Now, in comparison, they have a modern fleet of vehicles used by their qualified staff.

Moore Glass relies heavily on the tools and information provided by the National Glass Association to stay current and uphold standards in safety, service, and efficiency. "The NGA Guide to Glass and Glazing Requirements of the Model Building Codes is invaluable to our business," said Sue, "as is the association's reliable support in any situation to help understand and uphold quality standards among clients."

From humble beginnings to great success, Moore Glass illustrates the growth and promise of a true "mom and pop business." "Keep moving forward," stated Sue about her goals for the future. Jim remarked regarding the business's goals starting out that they hoped to "keep looking ahead [as well], never look back, and do a job well for our customers...the rest will come."

Celebrating 38 years in the industry as a dedicated full line glass shop, Moore Glass has succeeded in building loyal relationships, a solid reputation, and true success in the glass industry.

Moore Glass is located at 559 North Chicago Street in Joliet IL. Phone 815/722-7007 Fax 815/723-8979 Web